Legal

Grievance redressal

How to raise a complaint and who handles it.

Interim summary · last updated 25 September 2026

Full policy under legal review. The complete text is being prepared with an Indian lawyer, including the requirements of the Digital Personal Data Protection Act, 2023. Until it is published, this page describes plainly what the site does today.

Complaints about CreditBharosa

If something on this site is wrong, unclear or unfair — a product description, a calculation, how your data is handled — write to hello@creditbharosa.com with the page link and what went wrong. Complaints are handled by the editor, Aman Multani. Factual errors are fixed under our corrections policy.

Complaints about a bank, card or loan

CreditBharosa does not issue, approve or service any financial product, so we cannot resolve a dispute with a bank or NBFC. Raise it with that institution’s own grievance officer first. If it is not resolved within 30 days, or you are unhappy with the reply, you can complain to the RBI through the RBI Complaint Management System under the Integrated Ombudsman Scheme. Insurance complaints go to the insurer first, then IRDAI’s Bima Bharosa system or the Insurance Ombudsman; complaints about securities and mutual fund intermediaries go to SEBI’s SCORES platform.

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